Jkt88 Privacy Policy – Your Data Is Always Safe

1. Introduction

Jkt88 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the jkt88.bar website and all related services, including our mobile app.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. By using the jkt88 platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how we handle your personal data, do not hesitate to contact our team through the channels provided at the end of this document.

2. Information We Collect

Jkt88 only collects information that is strictly necessary to provide a safe, seamless service that meets legal requirements. The information we collect falls into two main categories:

Information you provide directly:

• Full name, email address and phone number upon account registration.
• Date of birth for age verification (minimum age requirement: 18 years).
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity documents (MyKad or passport) and proof of address for the KYC process.
• Any information you provide through interactions with our customer support team.

Information collected automatically:

• Your IP address, web browser type, and device operating system.
• Platform usage data including pages visited, session duration, and in-game actions.
• Mobile device information including device model and unique identifier (if using the app).
• Cookie data and similar tracking technologies to enhance the user experience.

3. How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. We use your personal information for the following purposes:

We will not use your data for any purpose not stated above without first obtaining your consent.

4. Sharing Information with Third Parties

Jkt88 does not sell or trade your personal information. However, in certain situations, we may need to share information with the following parties:

• Payment service providers: To securely process your deposits and withdrawals through approved channels such as DuitNow, FPX, and Touch 'n Go eWallet.
• Technology service providers: Companies that help us manage platform infrastructure, servers, and security systems – all bound by strict confidentiality agreements.
• Competent authorities: If required by Malaysian law or a valid court order, we may be obligated to disclose certain information to enforcement authorities.
• VIP programme partners: Aggregated and anonymised data (not individual information) may be shared for rewards programme analytics purposes.

Every third party granted access to your data is required to comply with privacy policies that are equivalent to or stricter than our own standards.

5. Data Security

We invest seriously in security infrastructure to ensure your data is always protected. The security measures we have implemented include:

• Data encryption during transmission using TLS 1.3 protocol with a 256-bit SSL certificate.
• Data encryption at rest — sensitive information is not stored in plain text.
• A role-based access control (RBAC) system that ensures only authorized staff can view sensitive data.
• Continuous 24/7 security monitoring with an automated intrusion detection system.
• Regular penetration testing conducted by independent security experts.
• Encrypted data backups to ensure service continuity.

While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials.

6. Data Retention Period

Jkt88 retains your personal information only for as long as necessary to fulfill the purpose of collection or to comply with applicable legal requirements. Generally:

• Active account data is retained for the duration your account remains active, plus 5 years after account closure, in line with anti-money laundering (AML) requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Customer support interaction records are retained for 3 years.
• Log and analytics data is anonymised after 12 months.
• KYC documents are retained for the period stipulated by the relevant regulatory authority.

Once the retention period has ended, your data will be securely deleted or permanently anonymised using industry-recognised methods.

7. Cookies and Tracking Technologies

Jkt88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser that help us recognize you on subsequent visits.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as Login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can make improvements.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Data collected in aggregate and anonymised form to understand platform usage patterns.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality.

8. Your Rights Regarding Personal Data

Under Malaysia's PDPA and our own policy, you have the following rights regarding the personal information we hold about you:

To exercise any of the rights above, please contact our support team. We will process your request within a reasonable timeframe and inform you of the outcome.

9. Children's Privacy

Jkt88 is an entertainment platform for adults aged 18 and above. We do not knowingly collect or process personal information of individuals under the age of 18. If we discover that a minor's information has been collected without proper age verification, we will promptly delete that information and close the associated account.

Parents and guardians are encouraged to monitor their children's online activity and to notify us if they suspect the platform is being used by a minor.

10. Changes to the Privacy Policy

Jkt88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on our website about the changes made.
• Sending notifications via email or in-app notifications to members affected by significant changes.

We encourage you to review this Privacy Policy periodically. Your continued use of the jkt88 platform after changes are published will be considered as your acceptance of the updated policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our platform.
• Response time: We aim to respond to all privacy-related enquiries within 2 business days.

For more formal complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia (PDPD) as the relevant regulatory authority.